Patterson, who was also a founding member of Homepoint, said technology would play a leading role in making the mortgage process “easy and smooth” for both broker partners and consumers, but never at the expense of established direct brokers. Customer relationships.
Continue reading: Homepoint introduces a new service model for brokers
She said, “Efficiency and, of course, scalability are key components to any wholesale lender’s success, and the use of automation is a key component to that.
“Brokers have had to adapt to a lot of changes, but I think that goes with this industry – to be successful, you have to be adaptable, agile and able to adapt to changes in the market.
“But I also believe that mortgages will never stop being about people and relationships. You have to have a good balance between the two to be successful, ”she added.